Last updated: 22/05/26
These Terms of Service apply to the website operated by Thistle BioLabs. Throughout this website, the terms “we”, “us” and “our” refer to Thistle BioLabs. By accessing our website, placing an order, contacting us, or purchasing from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website or placing an order.
Business information
This website is operated by:
Trading name: Thistle BioLabs
Email: support@thistlebiolabs.co.uk
Telegram: @thistlebiolabs
WhatsApp: 07719 704948
Online sellers in the UK are generally expected to provide business identity, contact details, product descriptions, prices, delivery arrangements, cancellation information, and payment information before purchase.
Research-use-only products
All products supplied by Thistle BioLabs are provided strictly for laboratory research and educational analysis only.
Products sold by Thistle BioLabs are not intended for:
Human consumption
Veterinary use
Treatment, diagnosis, prevention, or cure of any condition
Cosmetic use
Food, supplement, or medicine use
Personal use
Household use
Injection, ingestion, inhalation, topical application, or administration by any route
Our products are not medicines, licensed pharmaceuticals, food products, supplements, cosmetics, or consumer health products. Product names, descriptions, categories, images, and supporting information are provided for identification, research-context, and catalogue-navigation purposes only.
By purchasing from Thistle BioLabs, you confirm that you understand the research-use-only nature of the products and that you will not use them for any prohibited purpose.
Customer eligibility
By placing an order, you confirm that:
You are at least 18 years old.
You are purchasing strictly for lawful laboratory research, educational analysis, or authorised research procurement purposes.
You have the appropriate knowledge, facilities, procedures, and controls to handle research materials safely and responsibly.
You will comply with all applicable laws, regulations, institutional policies, and safety requirements.
You will not misuse, consume, administer, repackage, relabel, resell, or represent our products as medicines, supplements, cosmetics, food products, or consumer health products.
We reserve the right to refuse, cancel, or request further information regarding any order where we reasonably believe the products may be used for an unsuitable, unlawful, unsafe, personal-use, or non-research purpose.
Product information
We aim to ensure that product names, quantities, prices, images, descriptions, specifications, and availability information are accurate and up to date.
However, minor differences may occur between product images and the final product received, including changes to packaging, label layout, batch details, presentation, or supplier documentation.
Product information on this website is provided for general product identification and research-procurement purposes only. It should not be interpreted as medical advice, clinical guidance, dosing guidance, veterinary advice, cosmetic advice, personal-use instruction, or professional safety guidance.
Where batch documentation, purity information, certificates of analysis, or supporting documents are available, these may be supplied on request or displayed on the relevant product page. Availability of documentation may vary by product, batch, and supplier.
Orders and acceptance
After placing an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not necessarily mean your order has been accepted.
We reserve the right to decline or cancel an order before dispatch for reasons including, but not limited to:
Product unavailability
Pricing or listing errors
Payment issues
Suspected fraud
Incorrect customer details
Unsuitable or prohibited intended use
Failure to provide requested information
Legal, regulatory, courier, or compliance concerns
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
Prices and payment
All prices are shown in GBP (£) unless stated otherwise.
Shipping costs, where applicable, will be displayed at checkout before payment is completed.
We reserve the right to update prices, product availability, shipping charges, discounts, and promotional offers at any time without notice.
Payment must be received in full before an order is processed or dispatched.
If a product is listed incorrectly due to a typographical, technical, pricing, or availability error, we reserve the right to correct the error and cancel any affected order before dispatch.
Delivery area
Thistle BioLabs currently delivers to addresses within the United Kingdom only.
We do not currently offer international delivery.
Orders placed with delivery addresses outside the United Kingdom may be cancelled and refunded.
Dispatch and delivery
We use Royal Mail for UK delivery.
We aim to dispatch eligible in-stock orders the same day or the next working day after payment has been received and the order has passed any required review checks.
Dispatch times may vary depending on product availability, order volume, payment checks, documentation requests, courier service, or other operational factors.
Delivery options and prices will be displayed at checkout before payment is completed.
Available delivery services may include Royal Mail tracked services and premium Royal Mail delivery options. Delivery timeframes are estimates unless the selected service expressly states that it is guaranteed.
Packaging
Orders are packed discreetly and carefully to support safe transit and customer privacy.
Packaging may vary depending on product type, order size, courier requirements, and dispatch method.
Where appropriate, products may be packed using protective materials to reduce the risk of damage during delivery.
Delivery delays, incorrect addresses, and missed deliveries
Customers are responsible for providing complete and accurate delivery information at checkout.
Thistle BioLabs is not responsible for delays, failed deliveries, returned parcels, or delivery issues caused by incorrect, incomplete, or outdated delivery information supplied by the customer.
If Royal Mail is unable to deliver your parcel, they may attempt redelivery, leave the parcel in accordance with their delivery process, deliver to a collection point, or return the parcel to us.
Customers are responsible for following Royal Mail tracking updates, redelivery instructions, and collection notices.
If an order is returned to us due to incorrect delivery information, failed delivery attempts, refusal of delivery, or failure to collect, additional postage charges may apply before the order can be resent.
Lost parcels
If your parcel appears delayed or lost, please contact us with your order number and tracking reference.
We may need to open an investigation with Royal Mail before offering a replacement, refund, or other resolution.
A parcel will only be treated as lost once Royal Mail confirms it as lost or once the relevant Royal Mail investigation timeframe has passed.
Where tracking confirms that a parcel has been delivered to the address provided at checkout, Thistle BioLabs is not responsible for theft, loss, misplacement, failure to collect, or issues occurring after delivery has taken place, unless required otherwise by applicable law.
Nothing in these Terms affects your statutory rights.
Inspection on delivery
Customers should inspect all products promptly upon delivery.
You must contact us as soon as possible if:
An item arrives damaged
An item appears incorrect
An item is missing
The parcel appears tampered with
The product received does not match the order confirmation
Please retain all packaging, labels, delivery materials, and photographs of the issue. We may require supporting evidence before offering a replacement, refund, or further resolution.
Cancellations, returns, and refunds
Where a statutory cancellation right applies, customers may have the right to cancel an online order within 14 days of delivery. UK distance-selling guidance requires traders to explain cancellation rights and when those rights may be lost.
However, due to the specialist nature of research materials, returns may not be accepted where products have been opened, unsealed, damaged, tampered with, incorrectly stored, contaminated, or made unsuitable for resale or safe handling.
You may lose the right to cancel where sealed goods are not suitable for return due to health protection, hygiene, contamination, safety, or integrity reasons and have been unsealed after delivery.
Nothing in these Terms affects your statutory rights. If goods are faulty, not as described, or not of satisfactory quality, we will handle the matter in accordance with applicable consumer law.
Refunds, where approved, will usually be issued to the original payment method.
Research-material handling and storage
Customers are responsible for ensuring that all products are stored, handled, recorded, and used appropriately within suitable laboratory or educational research settings.
Unless otherwise stated, products should be stored sealed, protected from heat, moisture, contamination, and direct light, and handled only by individuals with appropriate knowledge, training, or supervision.
Delivery packaging is intended to support transit only and should not be treated as long-term storage.
We do not accept responsibility for product degradation, contamination, misuse, incorrect storage, unauthorised use, improper handling, or use outside the stated research-use-only purpose.
Prohibited uses
You must not use products supplied by Thistle BioLabs for any unlawful, unsafe, misleading, or unauthorised purpose.
You must not:
Use products for human or veterinary consumption
Use products for treatment, diagnosis, prevention, cosmetic, or personal purposes
Advertise or resell products as medicines, supplements, cosmetics, food products, or consumer health products
Provide dosing, administration, or personal-use guidance to others
Remove, alter, or misrepresent product labels
Make medicinal, therapeutic, cosmetic, body-composition, performance, or health claims about our products
Use the website or products in breach of applicable law or regulation
We reserve the right to refuse service, cancel orders, restrict access, or report suspected unlawful activity where appropriate.
No medical, veterinary, or professional advice
Nothing on this website constitutes medical advice, veterinary advice, pharmaceutical advice, cosmetic advice, safety advice, legal advice, or professional laboratory instruction.
Any educational or research-context information is provided for general informational purposes only.
Customers are responsible for obtaining their own professional, legal, regulatory, scientific, or safety advice where required.
Documentation and certificates
Where documentation is available, it may be supplied for product identification, batch review, and research procurement purposes only.
Documentation may vary depending on product, batch, supplier, and availability.
We do not guarantee that every product will have the same level of documentation unless specifically stated on the product page or confirmed by us in writing.
Customers requiring documentation should request it before placing an order.
Account and contact information
You agree to provide accurate, current, and complete information when placing an order, creating an account, or contacting us.
You are responsible for maintaining the confidentiality of your account details and for all activity under your account.
We may contact you using the details provided if we need to confirm order information, request clarification, provide support, or resolve an issue.
Availability and direct-enquiry products
Some products may be listed as direct-enquiry-only, out of stock, coming soon, or available on request.
Where a product is marked as enquiry-only, this does not guarantee availability, price, documentation, or dispatch timing.
We may provide availability, batch, pricing, or ordering information after reviewing the enquiry.
We reserve the right to withdraw, limit, or amend any product listing at any time.
Third-party services and links
Our website may contain links to third-party websites, payment providers, courier platforms, social platforms, or external services.
We are not responsible for the content, policies, security, availability, or accuracy of third-party websites or services.
Use of third-party services is at your own risk and may be subject to separate terms and policies.
Intellectual property
All website content, including text, branding, product images, graphics, logos, layouts, designs, and written materials, belongs to Thistle BioLabs or its licensors unless stated otherwise.
You must not copy, reproduce, distribute, modify, scrape, republish, or commercially exploit any part of the website without our written permission.
Limitation of liability
To the fullest extent permitted by law, Thistle BioLabs will not be liable for any loss, damage, cost, claim, or expense arising from:
Misuse of products
Use outside research-use-only purposes
Incorrect storage or handling
Customer failure to follow product information or legal requirements
Delays caused by couriers or third parties
Incorrect delivery details supplied by the customer
Missed delivery attempts or failure to collect parcels
Unauthorised resale, relabelling, or misrepresentation
Reliance on general website information as professional advice
Events outside our reasonable control
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot be excluded under applicable law.
Indemnity
You agree to indemnify and hold harmless Thistle BioLabs, its owners, employees, contractors, suppliers, and service providers from any claim, loss, liability, damage, cost, or expense arising from your misuse of the website or products, breach of these Terms, unlawful conduct, or use of products outside their stated research-use-only purpose.
Privacy and data protection
Your use of our website is also governed by our Privacy Policy.
We may collect and process customer information to operate the website, process orders, respond to enquiries, prevent fraud, comply with legal obligations, and provide customer support.
Please review our Privacy Policy for further information about how we collect, use, store, and protect personal data.
Changes to these Terms
We reserve the right to update, amend, or replace these Terms of Service at any time.
The latest version will be posted on this page with the updated date.
Continued use of the website after changes are published means you accept the revised Terms.
Governing law
These Terms are governed by the laws of England and Wales, unless another jurisdiction is required by applicable consumer protection law.
Any disputes will be subject to the courts of England and Wales, except where applicable law gives you the right to bring proceedings in another UK jurisdiction.
Contact us
For questions about these Terms, orders, documentation, availability, shipping, or support, contact us at:
Email: support@thistlebiolabs.co.uk
Telegram: @thistlebiolabs
WhatsApp: 07719 704948
Please include your order number when contacting us about an existing order.