Terms of service

1. Overview

These Terms & Conditions govern the use of this website and the purchase of products from Thistle BioLabs (“we”, “us”, “our”).

By accessing this website or submitting an order, you agree to be bound by these Terms.

2. Company Scope

Thistle BioLabs operates as a supplier of laboratory-grade materials intended exclusively for lawful research, analytical, and non-clinical investigative purposes.

3. Intended Use

All products supplied are strictly intended for:

  • Laboratory research

  • Analytical testing

  • Scientific evaluation

  • Non-clinical investigative use

Products supplied by Thistle BioLabs:

  • Are not medicines or licensed medicinal products

  • Are not intended for human or veterinary use

  • Must not be used for therapeutic, diagnostic, cosmetic, or performance-related purposes

By placing an order, you confirm that:

  • You are purchasing solely for lawful research purposes

  • You understand the nature and classification of the products

  • You will not use or represent the products for human or animal use

  • You will comply with all applicable laws and regulations

We reserve the right to refuse supply where intended use is unclear or non-compliant.

4. Age & Eligibility

You must be at least 18 years of age to place an order.

We reserve the right to request verification of identity or intended use where necessary.

5. Order Process & Acceptance

All orders submitted via this website are treated as order submissions and are subject to review prior to confirmation.

Thistle BioLabs reserves the right to:

  • Accept or decline any order at its discretion

  • Request further information or clarification

  • Restrict quantities or limit supply

  • Cancel orders where compliance concerns arise

Submission of an order does not constitute acceptance.
Orders are only confirmed following internal review and payment clearance where applicable.

6. Customer Responsibilities

Customers are responsible for ensuring that:

  • Products are lawful in their jurisdiction

  • Products are used strictly within a research setting

  • Proper handling, storage, and documentation procedures are followed

  • Any required licences or approvals are obtained

Thistle BioLabs accepts no responsibility for misuse, unlawful possession, or use outside the stated scope.

7. Shipping & Delivery

Delivery timeframes are estimates only and are not guaranteed.

Risk transfers to the customer upon dispatch.

We are not liable for:

  • Courier delays

  • Customs inspections or import restrictions

  • Incorrect delivery details provided

  • Delays caused by verification or compliance checks

Customers are responsible for ensuring that products may be lawfully received in their location.

8. Returns & Refunds

Due to the specialised nature of supplied materials:

  • Opened or handled items cannot be returned

  • Issues must be reported within 48 hours of delivery

  • Supporting evidence may be required

Refunds or replacements are issued at our discretion and in line with our Refund Policy.

We reserve the right to refuse claims where misuse or improper handling is suspected.

9. Limitation of Liability

To the fullest extent permitted by law, Thistle BioLabs shall not be liable for:

  • Use outside intended research purposes

  • Improper handling or storage

  • Indirect or consequential losses

  • Loss of business, profit, or data

Liability is limited to the value of goods supplied unless otherwise required by law.

10. Information Disclaimer

We do not provide:

  • Medical advice

  • Usage guidance

  • Dosage or application instructions

All product information is provided for identification and research reference only.

11. Responsible Supply

Thistle BioLabs operates a controlled supply model and may:

  • Refuse service

  • Cancel orders

  • Request further verification

This is to support compliance and prevent misuse.
We are not obligated to provide justification for such decisions.

12. Intellectual Property

All website content, including text, branding, and materials, remains the property of Thistle BioLabs and may not be reproduced without permission.

13. Amendments

We reserve the right to update these Terms at any time.
Continued use of the website constitutes acceptance of any updates.

14. Governing Law

These Terms are governed by the laws of Scotland.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland.